Smart Emails
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How do I cancel my subscription?
You can cancel your Smart Emails subscription at any time through Shopify. 1. Go to your Shopify Admin → Settings → Billing 2. Find Smart Emails in your active subscriptions 3. Click Cancel subscription What happens after cancelling? - Your exported email templates stay active in Shopify — they do not disappear - Live changes (colors, text, translations) stop working - Your design data is preserved — you can re-subscribe anytime to restore everything Note: If you just want to pause, you do not need to cancel. Your emails keep working even if you do not open the editor.
Getting StartedWhere do I find my emails in Shopify?
Your Shopify notification emails are here: 1. Open Shopify Admin → Settings → Notifications. 2. Find the notification you want to install, such as an order confirmation or shipping update. 3. Open the notification to preview or edit its email body. This is where you paste the HTML code from Smart Emails during the export process.
Learning videosChoose a preset
Choose a preset
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Billing & SubscriptionPricing & Plans
Plans - Free — Design and preview all 52 supported templates. Export five templates: Shipping Confirmation, Order Refund, Gift Card Created, Customer Account Welcome, and Customer Account Invite. - Pro launch offer — $79 USD billed once per year. Export all 52 supported templates, choose from all 33 supported languages, use up to 20 email languages in one shop design set, and receive priority support. The regular annual price will later increase to $99 USD. Customers who start the existing $79 annual subscription keep that subscription price when the regular price increases. A new subscription after cancelling may be offered at the price available at that time. There are no additional fees for adding languages or translating supported text. Smart Emails currently supports 33 languages, with more languages added continuously. You can start with the free plan and upgrade at any time. Your design work remains available; upgrading unlocks all templates and paid-plan language installation.
FAQ & TroubleshootingWhy are my changes not showing in emails?
If you made changes in the editor but they do not appear in your Shopify notification emails, try these steps in order: 1. Wait until the Smart Emails saving indicator has finished. 2. Allow a few seconds for a separate Shopify Metafield synchronization to complete. 3. Refresh the preview in Shopify Notifications. 4. Check whether the change was structural. Adding, removing, or moving sections and switching the base preset require a new primary export. 5. Trigger a real Shopify test notification after the required synchronization or export has completed. Note: Supported live text and design settings update through Shopify Metafields. Structural changes need a re-export. See "What changes go live instantly?" for the full list. If the issue persists, contact support with the shop URL, template name, language, and a screenshot.