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Why are my changes not showing in emails?

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Manfred

Manfred

Last updated on Nov 8, 2026

If you made changes in the editor but they do not appear in your Shopify notification emails, try these steps in order:

  1. Wait until the Smart Emails saving indicator has finished.
  2. Allow a few seconds for a separate Shopify Metafield synchronization to complete.
  3. Refresh the preview in Shopify Notifications.
  4. Check whether the change was structural. Adding, removing, or moving sections and switching the base preset require a new primary export.
  5. Trigger a real Shopify test notification after the required synchronization or export has completed.

Note: Supported live text and design settings update through Shopify Metafields. Structural changes need a re-export. See "What changes go live instantly?" for the full list. If the issue persists, contact support with the shop URL, template name, language, and a screenshot.